Returns & Exchanges

At Our Place, we want you to love your kitchen essentials as much as we do, which is why we offer a 100-day return window for all of our products. If you are not completely satisfied, we provide free returns and easy exchanges to ensure your home cooking experience is nothing short of perfect.

Return Process

• 1.
  Start Your Request

  Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is submitted, we will email you a prepaid shipping label and a return authorization slip to include inside your package.

• 3.
  Pack and Ship

  Securely pack your items in their original packaging, attach the prepaid label to the outside of the box, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  After our warehouse team inspects your return, we will process your refund to your original payment method or ship out your exchange within 5-7 business days.